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Our Privacy Policy

Last Updated: Sep 11, 2024

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This Privacy Policy describes the collection, storage, use and dissemination practices of Sand Cloud Holdings, LLC ( "Sand Cloud," "we" and "us") with respect to information that we obtain about you through your use of any of our websites (each, a "Website") or any of our mobile applications (each, an "App"). Our Websites and Apps are sometimes referred to in this Privacy Policy as our "Platforms".

The primary purpose of our Websites and Apps is to provide information to the public regarding Sand Cloud. We also gather some information through our Platforms, as described below.

Please read this Privacy Policy carefully. By using or accessing any of our Platforms, you agree to the terms of this Privacy Policy. If you do not agree to all of the terms of this Privacy Policy, please do not use our Platforms.

We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
  • Internet Activity
  • Commercial Information, including purchases
  • Financial Information, including credit or debit card number
  • Location Information, including general location data
  • Inferences from Other Data, including inferences created from other personal information collected

Browser Cookies

We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.

Information from other sources

We may collect personal information about you from third-party sources, including Other consumers (e.g., referrals) and Retail Partners.

The categories of information we may collect include:

Other consumers (e.g., referrals)

  • Personal Identifiers, including Name, Email address, and Online Identifiers
  • Commercial Information, including Purchases

Retail Partners

  • Personal Identifiers, including Name, Email address, and Postal address
  • Commercial Information, including Purchases
  • Financial Information, including Credit or debit card number

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of DataRetention Period
Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, Precise geolocationWe delete or anonymize data concerning your use of our website within 10 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card numberWe keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 10 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, PurchasesWe keep customer feedback and correspondence with our customer service for up to 10 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Inferences created from other personal information collectedWhere you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, PurchasesWe retain review, survey, and feedback data for up to 10 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Name, Email address, Online IdentifiersWe retain records related to privacy requests as long as necessary to comply with our legal obligations.
Data we collect for security purposes, including Name, Email address, Online IdentifiersWe retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

Why we process your information

We process personal information for the following business and commercial purposes:

  • Analyzing Data
  • Conducting Surveys
  • Delivering Targeted Ads
  • Fulfilling Customer Orders
  • Improving our Products & Services
  • Meeting Compliance & Legal Requirements
  • Preventing Fraud
  • Processing Payments
  • Providing Customer Support
  • Sending Promotional Communications
  • Tracking Purchases & Customer Data

We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:

Personal Information CategoryCategories of Service ProvidersCategories of Third Parties
Personal IdentifiersCommerce Software Tools, Customer Support Tools, Developer Contractors, Governance, Risk & Compliance Software, Sales & Marketing Contractors, Sales & Marketing Tools, and Shipping ServicesAd Networks, Data Analytics Providers, Payment Processors, Shipping Services, and Website Operations Tool
Internet ActivityCommerce Software Tools, Developer Contractors, Governance, Risk & Compliance Software, Sales & Marketing Contractors, and Sales & Marketing ToolsAd Networks, Data Analytics Providers, and Website Operations Tool
Commercial InformationCommerce Software Tools, Developer Contractors, Sales & Marketing Contractors, and Sales & Marketing ToolsAd Networks and Payment Processors
Financial InformationCommerce Software ToolsPayment Processors
Location InformationDeveloper Contractors, Sales & Marketing Contractors, and Sales & Marketing ToolsData Analytics Providers

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/sand-cloud/terms_of_service ) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/sand-cloud/privacy_policy).